WorkWise - TCM


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TCM CRM Customer Relationship Management ONE CLICK THAT’S IT! Truly integrated customer service is just one click away!
WorkWise is pleased to announce in conjunction with Oncontact Software the availability of TCM CRM (Customer Relationship Management). This new TCM module is based on Oncontact’s Oncontact V (ONCV) software product. Together WorkWise and Oncontact have teamed to deliver a CRM product that is easy to use, quick to implement, customizable, and most importantly, AFFORDABLE. One Complete Solution - One Price! Account Management (Customer/Contact information & history) Opportunity Management (Prospect Tracking, Sales Funnel Analysis) Customer Service (Incident tracking & History, Defect Handling, Solution Knowledge Base)Marketing Management (Marketing Campaigns, email campaigns etc.) Toolkits (for customizing the system to work the way you do) Additional features: MS SQL Database Synch capabilities for off-line usage Full bi-directional MS Outlook Integration Full TCM Integration
Don't miss this great opportunity to truly connect your entire enterprise! Stay better in touch with your customers and prospects - and farther ahead of your competition.
TCM CRM gives your sales, marketing and customer service professionals the tools they need to effectively manage your prospects and customers. When integrated with other TCM applications you'll have timely, accurate, and complete customer information at your fingertips.
TCM CRM Dashboard
TCM CRM provides you with a dashboard....a clear view of each customer and prospect, putting all the information you need right at your fingertips from one easy to manage screen! Several views are available to accommodate various roles within your organization.



Data linked to TCM
Here's an example of the ABC Manufacturing Company. Notice the tabs at the bottom for TCM Orders, Invoices and more! You're just one click away from accessing the latest data from your TCM system. Let's look at one example of a customer order.


Customer Order Example
Here is Customer Order 248 in the TCM system. Your customer service personnel may not have access to TCM. They can use TCM CRM to inquire and even update the orders, depending on your requirements.


In this example, order 248 is displayed from the TCM CRM screen. The summary information at this level includes the Date, PO Number and Amount. Orders can be selected by clicking to view them in detail if needed.


Here are the details for order #248. These are displayed directly from TCM's latest data!


Here's another example. The summary data for Sales Order # 3333 is shown here.


But if details are required, a single click displays all the current TCM information for Sales Order 3333.